Delivery Policy & Refunds

At KOMBU, we carefully prepare and pack every order to ensure our products reach you fresh and in good condition.

• Delivery is available within our UAE
• Delivery fees will be shown at checkout before you complete your order.
• Delivery times may vary depending on the delivery area, traffic, weather, weekends, public holidays, and order volume.
• Customers must provide a complete and accurate delivery address and contact number.
• The customer or an authorized person should be available to receive the order.
• If the customer is unavailable or provides an incorrect address, additional delivery arrangements or charges may apply.
• Fresh and refrigerated products should be refrigerated promptly after delivery.
• KOMBU is not responsible for product quality issues caused by improper storage or delayed collection after delivery.

Due to the nature of our fresh, refrigerated, and food products, we do not accept returns or exchanges after delivery or collection.

If you receive:

• A damaged product
• The wrong product
• A product that has a confirmed quality issue

Please contact us as soon as possible after receiving your order and provide your order number and clear photos of the product.

Our team will review the issue and, if approved, we may offer a replacement or refund.

Refunds, when approved, will be processed through the original payment method and may take additional time depending on your bank or payment provider.

We cannot provide refunds for:

• Change of mind
• Incorrect delivery information provided by the customer
• Failure to receive or collect the order
• Improper storage or handling after delivery
• Products that have been opened or consumed

By placing an order with KOMBU, you agree to the terms of this Delivery & Refund Policy.